General Terms and Conditions
Lokal
Welcome to Lokal. We organize meaningful trips in Morocco for groups, companies, and families. Below you will find our general terms and conditions and practical information, drafted with care, clarity, and a warm heart. These conditions apply to all our trips unless otherwise stated in specific travel documentation.
Bookings and availability
You can book a trip via our website, email, or by phone. All prices are subject to availability. We recommend booking at least 8 to 12 weeks before departure.
Take option
Not quite sure yet? Take a no-obligation option and we will temporarily hold your spot in the group, without immediately booking flights or accommodations.
Payment
- Within 7 days of invoice: down payment
- No later than 4 weeks before departure: remaining payment
- If you book within 4 weeks before departure, you pay the full amount immediately.
Cancel
Cancellation of a booking by the traveler may incur costs. These cancellation fees are waived if Lokal the travel date or another essential part of the trip must change substantially and the traveler does not agree to the offered alternative. In that case, the traveler is entitled to free cancellation and a full refund of the travel sum already paid within 14 days.
Changes
Changes after booking are subject to request and may incur administrative fees. We will inform you in advance of any additional costs.
Prices and surcharges
Our prices are dynamic and based on availability. Up to 20 days before departure, a surcharge of up to 8% may be applied in the event of increased costs (e.g. fuel, taxes, or lokale charges).
Optional services
Services not included, such as upgrades, rental cars, private dinners, or extra excursions, can be added upon request. Please indicate this when booking or contact us. contact join us.
Minimum age
The minimum age for participation in our group tours is 16 years when accompanied by a parent or guardian. For solo travelers, a minimum age of 18 applies.
Travel documents and visas
Every traveler is responsible for valid travel documents. Your passport must be valid for at least 6 months upon arrival in Morocco. For most nationalities, no visa is required for a stay of up to 90 days.
Insurance
Travel insurance including coverage for medical expenses, lost luggage, and cancellation is mandatory for participation in our trips. The traveler is responsible for taking out appropriate insurance prior to the trip. Lokal is not liable for costs resulting from cancellation, illness, loss, or delay.
Medical information
Physical or mental disabilities must be reported in advance. We will then assess whether participation is possible. In some cases, we reserve the right to refuse participation if we cannot provide appropriate support.
Participant Code of Conduct
Lokal reserves the right to exclude participants from (further) participation if their behavior negatively affects the safety, health, or atmosphere within the group. Costs arising from exclusion shall be borne by the traveler.
Passage of the journey
The trip will go ahead with a minimum of 12 participants. We will inform you about this no later than 28 days before departure. In the event of cancellation by us, you will receive a suitable alternative or a full refund.
Changes due to force majeure
Lokal reserves the right to modify or cancel trips in the event of force majeure, such as natural disasters, extreme weather conditions, pandemics, strikes, political unrest, or other unforeseen circumstances. We strive to find a suitable alternative but are not liable for costs beyond our responsibility.
Program changes
The travel itinerary is subject to lokale circumstances. If an activity is cancelled, we will provide an equivalent alternative.
Liability
Lokal is not liable for damage, loss, or injury sustained during the trip, unless caused by gross negligence or intent on our part. Participation in activities is at your own risk.
Personal data and privacy
Lokal processes personal data exclusively for the purpose of executing the booked trip. Data is treated confidentially and shared only with parties directly involved in the execution of the trip, in accordance with the GDPR.
GENERAL
TERMS AND CONDITIONS
Complaints and feedback
Problem during the trip? Report it immediately to your guide or host. After the trip, you can provide feedback via our evaluation form. Official complaints can be submitted in writing within 2 months of your return.
Emergency number
For emergencies, you will receive a local emergency number before departure where you can reach us 24/7.